Fo Guang Shan Toronto Reception Volunteers Strengthen Skillful Means and Wisdom in Service

Fo Guang Shan Temple of Toronto
November 4, 2024

On October 20, Fo Guang Shan Temple of Toronto held a comprehensive training seminar for its reception volunteers, aimed at enhancing skillful service through compassion and wisdom. A total of 31 volunteers from the temple, Markham Buddha’s Light Centre, and Waterloo Buddha’s Light Centre participated, including several new members. The seminar provided training in key areas such as reception etiquette, temple tours, tea-serving demonstrations, and ceremonial procedures, helping volunteers embody the principles of Venerable Master Hsing Yun’s Four Givings—with a special focus on giving joy and confidence to others.

Venerable Chueh Fan, Abbess of Fo Guang Shan Temple of Toronto, highlighted the vital role of reception volunteers, describing them as the temple’s frontline representatives. She emphasized that their mission is to welcome and guide visitors with warmth and respect. "Through offering good causes and conditions to others, we also cultivate ourselves," she said, encouraging volunteers to greet visitors with friendly smiles and proactive hospitality. Venerable Chueh Fan further explained that engaging in service provides an opportunity to develop character, overcome personal habits, and become positive role models. She also urged volunteers to stay informed about temple events to offer timely and accurate information to guests.

Venerable Ru Zhong, the temple superintendent, provided detailed instructions on reception etiquette and the dress code, stressing the importance of maintaining a neat and professional appearance. She advised volunteers to wear the designated uniforms appropriately, regardless of weather conditions, to reflect dignity and respect. Addressing challenges that may arise during service, she reminded volunteers of the importance of listening with patience and resolving issues with calmness, quoting the teaching, “A peaceful mind is an offering.”

Venerable Ru An conducted a session on leading temple tours, guiding volunteers through the tour process and familiarizing them with the various halls and facilities dedicated to Dharma propagation. She emphasized the importance of deepening their understanding of the temple’s history and Humanistic Buddhism, which would allow them to provide visitors with a richer, more meaningful experience.

During the tea-serving session, experienced volunteer Ada Yung demonstrated the art of preparing and serving tea, covering essential details such as proper teaware preparation, water temperature control, and pouring techniques. She emphasized that every act of service should be accompanied by respect, a warm smile, and appropriate demeanor. Sue Hutchison, the reception team leader, gave a live demonstration on maintaining professionalism during formal events, including award ceremonies, ensuring volunteers are well-prepared for such occasions.

The seminar concluded with an interactive sharing session, where volunteers discussed common challenges they encounter, such as handling difficult requests and managing interpersonal interactions. Venerable Chueh Fan and Sue Hutchison offered thoughtful advice and practical solutions to help volunteers navigate these situations effectively.